If you are not satisfied with your purchase, will be happy to help you process an exchange, however, we are not able to offer a refund at this time.  

To start an exchange, please visit our CONTACT page or email us at info@martinocartier.com.

Our Customer Service hours are Monday-Friday 9 AM–5 PM EST.  Responses may take up to 3 business days. We thank you for your patience.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.